Help

Can't find an answer? Email support@darsyapp.com

Students and parents

How do I find a tutor?

Use Search. You can filter by subject, level, city and whether sessions are online or in person. Tapping a tutor opens their profile with their rate, reviews, subjects and weekly availability.

What's the difference between a session, a group and a private course?

A single session is one 1-on-1 lesson at a time the tutor has free. A group course has a fixed schedule and several students, paid in two installments. A private course is a multi-session course for you alone, at weekly times you propose and the tutor accepts, also paid in two installments.

How do I request a private course?

Open a tutor's profile, choose Book, then the Full course tab. Pick one of their published courses, choose the weekly times you want from the times they have free, and pick a start date. The tutor then accepts or declines. Nothing is charged, and nothing is reserved, until they accept.

Nobody teaches what I need. What now?

From an empty search, tap Request a group. Your request goes on a board that tutors read, and other students can add their support to it. If a tutor opens a group for it, you'll be notified.

When am I charged?

For a single session, when you book. For a course, the first installment when the booking is confirmed and the second part-way through. Free trials are never charged. The platform fee is shown at checkout before you pay.

How do I cancel, and what do I get back?

Open the booking in My Bookings and choose Cancel. What you get back depends on the booking — the exact rules are in the Terms, and the app shows you the amount before you confirm. In short: 1-on-1 sessions refund in full more than 24 hours ahead; private courses refund everything except the sessions already delivered; group courses cannot be refunded once the first installment is paid.

My payment didn't go through.

The booking stays unconfirmed and the time is released, so nothing is taken. Try booking again. If money left your account but the booking did not confirm, email support@darsyapp.com with the date and amount and we will trace it.

I'm a parent. How do I book for my child?

Add your children under Profile → My children. Then pick which child you are booking for at the top of the booking screen. You see all of their bookings and sessions.

Tutors

Why can't students find me?

Three things must be true: your identity verification is approved, you have approved subjects on your profile, and you have set a rate. Until then your profile is not shown in search.

How does availability work?

You set recurring weekly blocks under Schedule → Availability. Everything else follows from that: bookable 1-on-1 times are generated from it, and the times students can propose for a private course come from it too. Time already taken by one of your group sessions is removed automatically, so you cannot be double-booked.

If you have not set a rate, no bookable times are generated — your hours still save and still show on your profile.

How do I offer a private course?

Profile → Private courses → New course. Set the subject, level, number of sessions and price per session. Students propose weekly times against it and you accept or decline each request.

Why do subject changes need approval?

Your subjects decide who finds you and what you may open a group under, so a change is reviewed before it takes effect. Your profile stays visible and your existing groups keep running while it is reviewed. Setting your subjects for the first time takes effect immediately.

When do I get paid?

Earnings move into your balance as sessions are completed. For courses paid in installments, the second installment is released once enough sessions have been delivered. Withdraw from Profile → Payout settings once you reach the minimum.

A student didn't show up.

Mark attendance for the session. If there is a disagreement, either side can raise a dispute and we will review it.

Account and safety

I forgot my password.

Tap "Forgot password" on the login screen. We email you a code — check spam if it does not arrive within a few minutes. The code expires after about an hour.

How do I delete my account?

Profile → Account → Delete account. This cannot be undone. If you no longer have the app, use the account deletion page. See the Privacy Policy for what is kept and why.

Something feels unsafe.

For in-person sessions, follow the safety guidelines in the app: meet in a public or supervised place, and make sure a parent knows where you are. Report anyone who makes you uncomfortable through the app, or email support@darsyapp.com. If someone is in immediate danger, contact the Egyptian emergency services on 122.